![]() She asked how we wanted to pay for the furniture and we stated, We would like to pay with our line of credit we have with Rooms to Go. She asked for our order number, did not engage in any conversation with us, and made us feel as if we ruined her day by being there. Abigail nonchalantly called us to her counter for check out. Kevin kept a smile on our face and it immediately went away when Ms. We give the experience we had with you 5 stars.Īs stated in my previous post, my fiancée and I had an awesome experience at the Rooms to Go Outlet until we checked out with Ms. Unfortunately, this is where our phenomenal experience ended. Thank you Kevin for your outstanding customer service. We were able to leave with a beautiful chair and a wooden end table. He tagged items we were interested in to prevent other customers from taking the items before we checked out. He went above and beyond by searching around the outlet to find an item that was a two-piece set, but unfortunately, the second piece was sold by another peer. Kevin made the experience funny by telling jokes and assisting us to find the furniture we wanted. He asked if we shopped with them before and proceeded to communicate the operations of their facility. Kevin greeted my fiancee and I as soon as we walked into the outlet. I will keep this post positive regarding Kevin and communicate my experience with Ms. It remained phenomenal until my Fiancee and I checked out with Ms. Kevin made our experience shopping at the Rooms To Go Outlet a phenomenal experience. ![]() They were very nice and the general manager and district manager delivered and set it up for us. Very happy that they made this purchase right. Two months later we got a new seat, they delivered for free at our convenience. The district manager and the general manager brought us a new love seat that worked on January 23, 3021. They then ordered us a new love seat because ours did not have a motor so we had no power cord or motor. ![]() We were told it was on order and that post office was behind on sending us one. We contacted the district manager and told him and we sent pictures of what the power cord was supposed to look like. We tried calling, we left messages and he would not return our phone calls and it was now January 10, 2021. When we picked it up it did not have a power cord, the general manager said he would order us one. We purchased a love seat and couch at Rooms To Go Outlet in Lebanon TN on Black Friday 2020. ![]()
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